Shipping & Handling

Parcels usually leave our warehouse within 24 hours of receiving the orders. Shipments can be delayed. If timing is critical, please call us to check.

We strive to have a "zero damage" record and so we pack every order carefully, using appropriate materials.

Delivery service is door to door only. Inside delivery is available and must be requested when you place your order. If there is a specific room number you would like your order delivered to, or if your classroom is difficult to reach or accessible only by stairs, please notify our customer service department at the time your order is placed. An additional charge may be added to your freight bill by the carrier for delivery beyond your front door. Upon request, we would be pleased to quote the surcharge levied by the carrier for your approval.hipping and handling charges are calculated based on the total value of the order being shipped.

If you have any questions or require more information please contact our customer service desk at: 1-800-609-1188.

Regular Shipping Rates, Times and Methods

 

Destination Standard
Less than $150
Standard
more than $150
Express
Canada $15.00 $15.00 25%**
United States $30.00 30% N/A
Remote Areas* $25.00 25% N/A 

See chart below for remote postal codes.
*This only covers ground shipping within Canada. Beyond point shipping is not covered. 
**Orders under $100 will be charged $ 25.00 for Express shipping.
Orders over $100 will be charged 25% for Express shipping.

***Heavy items are subject to additional freight charges***

 

Approximate Delivery Times to Canadian Destinations

2-5 business days - Kitchener, London, Montreal, Toronto, Windsor
4-7 business days - Halifax, Regina, Saint John, Saskatoon, Winnipeg
5-8 business days - Calgary, Edmonton, Vancouver
6-9 business days - St. John's, Victoria

(Shipping via Express to Canada generally cuts the above delivery times in half. If you are away from these major centres, please add extra days.)

Approximate Delivery Times to U.S. Destinations

7-12 business days - New York, Ohio
8-13 business days - Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, New Jersey, North Carolina, Pennsylvania, Road Island, Vermont, Virginia, West Virginia, Wisconsin
9-14 business days - Alabama, Arkansas, Colorado, Florida, Georgia, Louisiana, Minnesota, Mississippi, Nebraska, North Dakota, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Washington
11-16 business days - Arizona, California, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming

(Shipping via Express to U.S.A. requires approximately 1-3 business days. If you are away from these major centres, please add extra days.)

Heavy, Bulky or Oversized Products

There are items available for purchase within our store that are unusually large, heavy or awkwardly shaped. Shipping companies charge additional fees to move these goods and storage/movement within our warehouse is more expensive.

In order to offer these items it is necessary to charge an additional oversize fee. An additional oversize fee of 12.5% will be charged for each large oversize item. Extra large oversize items will be charged an additional 17.5%. If you are ordering large or extra large oversize items to be shipped to remote areas, there will be an additional charge of 5% (large items - 12.5%+5%, extra large items - 17.5%+5%).

If an item that you have selected has such a fee, you will see the oversize icon appear on that item's detail page. Oversize amounts are calculated separately from shipping however, should you decide to return an oversized item, you will not receive a credit for the oversize fee.

Remote Areas

If you are shipping to an address with one of the following postal codes, the address is considered remote.

A0E A0G A0H A0J A0K A0L
A0M A0N A0P A0R B0C B0K
G0C G0E G0G G0H G0T G0V
G0W G0X G4T J0M J0W J0Y
J0Z N0R P0H P0L P0M P0T
P0V P0X R0A R0B R0C R0E
R0J R0L S0C S0E S0H S0J
S0K S0L S0M S0N S0P T0A
T0B T0C T0E T0G T0H T0J
T0K T0L T0M T0P T0V V0A
V0B V0C V0E V0G V0H V0J
V0K V0L V0N V0P V0R V0S
V0T V0V V0W V0X V1L V1R
V2G V2J V2P X0A X0B X0C
X0E X0G X1A Y0A Y0B Y1A

 

Shipping Methods

If the standard shipping method is selected at checkout, in stock orders are shipped from our warehouse next business day via Canada Post, UPS in Canada, and UPS in the United States.

Express shipments in Canada are sent using courier ground service. We are sorry that we cannot offer the express shipping option to orders that are shipping to a P.O. Box address.

Beyond Point Orders

Freight charges cover ground transportation only as serviced by a licensed carrier. Ice roads, rail, barge, sealifts, ferries or air transportation are the responsibility of the customer.