Parcels usually leave our warehouse within 24 hours of receiving the orders. Shipments can be delayed. If timing is critical, please call us to check.
We strive to have a "zero damage" record and so we pack every order carefully, using appropriate materials.
Delivery service is door to door only. Inside delivery is available and must be requested when you place your order. If there is a specific room number you would like your order delivered to, or if your classroom is difficult to reach or accessible only by stairs, please notify our customer service department at the time your order is placed. An additional charge may be added to your freight bill by the carrier for delivery beyond your front door. Upon request, we would be pleased to quote the surcharge levied by the carrier for your approval.hipping and handling charges are calculated based on the total value of the order being shipped.
If you have any questions or require more information please contact our customer service desk at: 1-800-609-1188.
2-5 business days - Kitchener, London, Montreal, Toronto, Windsor
4-7 business days - Halifax, Regina, Saint John, Saskatoon, Winnipeg
5-8 business days - Calgary, Edmonton, Vancouver
6-9 business days - St. John's, Victoria
(Shipping via Express to Canada generally cuts the above delivery times in half. If you are away from these major centres, please add extra days.)
7-12 business days - New York, Ohio
8-13 business days - Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, New Jersey, North Carolina, Pennsylvania, Road Island, Vermont, Virginia, West Virginia, Wisconsin
9-14 business days - Alabama, Arkansas, Colorado, Florida, Georgia, Louisiana, Minnesota, Mississippi, Nebraska, North Dakota, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Washington
11-16 business days - Arizona, California, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming
(Shipping via Express to U.S.A. requires approximately 1-3 business days. If you are away from these major centres, please add extra days.)
There are items available for purchase within our store that are unusually large, heavy or awkwardly shaped. Shipping companies charge additional fees to move these goods and storage/movement within our warehouse is more expensive.
In order to offer these items it is necessary to charge an additional oversize fee. An additional oversize fee of 12.5% will be charged for each large oversize item. Extra large oversize items will be charged an additional 17.5%. If you are ordering large or extra large oversize items to be shipped to remote areas, there will be an additional charge of 5% (large items - 12.5%+5%, extra large items - 17.5%+5%).
If an item that you have selected has such a fee, you will see the oversize icon appear on that item's detail page. Oversize amounts are calculated separately from shipping however, should you decide to return an oversized item, you will not receive a credit for the oversize fee.
If you are shipping to an address with one of the following postal codes, the address is considered remote.
If the standard shipping method is selected at checkout, in stock orders are shipped from our warehouse next business day via Canada Post, UPS in Canada, and UPS in the United States.
Express shipments in Canada are sent using courier ground service. We are sorry that we cannot offer the express shipping option to orders that are shipping to a P.O. Box address.